Frequently Asked Questions

Our frequently asked questions section provides additional information on the oft asked questions here at the hotel. Should you not find wnat you are looking for, please contact us on 01 626 4011 or fill out this contact us form here.

WHAT IS THE DIRECT CONTACT NUMBER FOR RESERVATIONS?
You can contact our reservations desk on 00353 (0)1 626 4011

WHAT TIME IS CHECK-IN AND CHECK-OUT?
Check-in time is from 2.00pm onwards and check-out time is 12.00 noon.

HOW DO I CANCEL OR AMEND MY RESERVATION?
You can amend or cancel your booking by contacting our reservations desk directly or by following the instructions in your booking confirmation email. If you have made a reservation via a third-party website (Hotels.com, Booking.com etc.), you are required to cancel your reservation with this website. The hotel has a 24 hour cancelation policy. Please view our specific FAQs on cancellations here.

WHAT IS THE HOTEL’S CREDIT CARD POLICY?
We require a credit and/or a debit card to make and secure a booking. We accept Visa, MasterCard and American Express credit cards. Bookers are required to have the relevant card under their own name (I.D. may be required as proof of name). If a booking is secured with a debit card, please note this card may be charged on the morning of arrival as per our terms and conditions. 

WHAT ARE THE LOCAL TRANSPORT OPTIONS INTO DUBLIN CITY?
Dublin Bus operates a regular service to and from the city centre. The bus stop into town is located directly opposite the hotel (bus stop number 2243). The journey is around 15 minutes. For returning to the hotel, you can take the 26 at Westmorland Street in the city centre and this bus will leave you back to a bus stop located a two minute walk from the hotel (bus stop number 2198). The cost is €3.00 per trip to/from the hotel to the city centre. You can also purchase a leap card, and details for these are here.

DOES THE HOTEL HAVE PARKING FACILITIES?
There are over 100 secure on-site coach and car parking spaces available at the hotel and parking is complimentary for all guests.

DOES THE HOTEL HAVE LEISURE FACILITIES?
Unfortunately, the hotel does not have leisure facilities. 

ARE THERE ELECTRICAL ADAPTERS AVAILABLE FOR CONVERSION FROM TWO-PIN SOCKET PLUGS?
Adapters are available at the hotel to purchase for €5.00 per adapter. Also, all our guestrooms are fitted with USB sockets for charging phones/laptops etc.

IS THERE A HAIRDRYER IN THE ROOM?
All rooms are fitted with a hairdryer for your use.

ARE THERE SMOKING ROOMS IN THE HOTEL?
All rooms and general areas are a smoke-free zone and therefore the use of cigarettes and e-cigarettes is prohibited. There is an automatic fine for smoking in the hotel. We thank all guests for their cooperation. 

HOW OLD DO I HAVE TO BE TO CHECK INTO THE HOTEL?
Guests must be at least 18 years old. If you are under 18 years old, you must be accompanied by somebody aged 18 or older.

CAN YOU PROVIDE BABYSITTING SERVICES?
Unfortunately, we cannot provide babysitting services for toddlers or children. 

IS THE HOTEL PET-FRIENDLY?
West County Hotel allows service and guidedogs to stay with guests. Unfortunately, due to health and safety reasons and to respect your fellow guests, pets and other animals are not permitted inside the hotel.

WHAT TIME IS BREAKFAST SERVED AT?
Full Irish & Continental Breakfasts are served in The Pine Restaurant from 7.00am – 10.00am from Monday – Saturday and from 8.00 am – 10.30 am on Sunday and Bank Holidays. Should guests require an earlier breakfast time, a continental breakfast can be pre booked at reception for the following morning.